Delivery

Why can't the product be delivered to my country?

We deliver globally except for Hong Kong, Taiwan, Macao, Uganda, Vatican City, and Palau. For questions regarding delivery time please check here ...

Do I have to sign for my parcel?

Standard Shipping does not require a signature. Express courier services such as DHL and UPS will require a signature upon delivery....

Can Annoey deliver to PO Box or Apo addresses?

We strongly recommend that you provide a specific address to facilitate order delivery. If you want us to arrange package to a PO BOX address, please select Standard Shipping for successful delivery....

What happens if I'm not in when my order arrives?

If you have tracking No. available, you are able to know the estimated date of arrival. If you have chosen Standard Shipping and you are not home when your parcel arrives, the postman should leave your parcel in your mailbox or at your front door. If this is not possible...

How much does shipping cost?

We have 2 shipping methods.Standard Shipping: Fee; shipping Tracking information provided. Expedited Shipping: Fee; shipping Tracking information provided. ...

Will my parcel be charged customs and import taxes?

Please read following details for the tax and custom details: Orders may need to clear customs in your country. The cost depends on your country’s custom policy and rules. Import duties, taxes, or other customs charges will be collected by the shipping company for customs upon delivery...

How long will it take for my order to be delivered?

Order processing normally takes 1-8 business days. Please see the following estimated delivery times: Standard: 14-18 business days, Express Shipping: 7-10 business days....

How long does it take to ship an order out?

Order processing normally takes 1-8 business days. Please see the following estimated delivery times: Standard: 14-18 business days, Express Shipping: 7-10 business days....

I did not receive all the items I ordered.

Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item. If you find more than one Tracking Number, we have shipped order in multiple parcels...

Why can't I track shipping information?

Your parcel may have just shipped out. It will take 1-3 business days for us to update the status online ...

What happens if my Shipping Address is incomplete?

Please contact your local post office for the estimated delivery time if you confirmed that your parcel was shipped with an incomplete address, If your parcel was returned to us due to an incomplete address, we can arrange to resend the package to you once you pay the shipping fee...

I paid 7 days ago, why hasn't my order shipped?

Please Note: processing time takes usually 1-8 business days. Please verify that your payment has processed and that none of the items your ordered are back-ordered or sold out. You are able to change your items by clicking here ...

What should I do if my order hasn't been delivered yet?

Please find your Tracking Numbers. Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us to confirm the shipping address....

Can I change my Shipping Address after placing an order?

We are unable to change the shipping address for items that have already been shipped. Prior to shipping your package, while we are preparing it for shipment, you can contact us to apply for a change of address. Unfortunately, we cannot guarantee that an address change will be successful...

Why didn’t I receive my shipping confirmation email?

The reasons you have not received the e-mail: 1. Your order has not been processed/shipped yet. 2. You may have ordered a pre-sale or out-of-stock product. 3. The e-mail has been mistakenly marked as spam.4.There is an error in the email address....

What shipping methods does Annoey support?

We have 2 shipping methods. Standard Shipping: Fee; shipping Tracking information provided. Expedited Shipping: Fee; shipping Tracking information provided....

How do I track my package?

After your order has been shipped, we will notify you of your tracking information via e-mail or your Annoey account....

Why shipping delay is inevitable during the epidemic?

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected....

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