What should I do if my order hasn't been delivered yet? Last updated 2020-04-26 14:04:22

We are sorry about the shipping delays during the COVID-19 outbreak period. Shipping process might be a little longer than usual due to the suspension of flights and the longer local customs clearance process affected by the coronavirus.

We are trying our best to speed up the shipping process, making your package arrive as soon as possible. Tracking info will be updated online when customs clearance completed. Your patience will be highly appreciated. Thanks for your understanding.

Please find your Tracking Numbers:

 

1. ON YOUR ORDER SHIPPED NOTIFICATION EMAIL:

  • Check the email and find the Tracking Numbers directly.

 

2. ON YOUR ORDER CONFIRMATION EMAIL:

  • Click View Your Order button to go to your order list.

  • Find the Order Status and Tracking Numbers.

 

3. ON YOUR ANNOEY ACCOUNT:

  • Log into your account at annoey.com.

  • Check your order list and find the Tracking Numbers.

 

Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us to confirm the shipping address.

 

Parcel may be delayed for the following reasons:

1 Custom clearance and unexpected bad weather.

2 Local shipping agent delayed processing.

3 Incomplete or wrong address.

 

We do sincerely hope that you can kindly wait for parcels as they are on their way. If the items have not been shipped, you can contact us to exchange the item or request a refund.

 
 

CAN’T FIND WHAT YOU’RE LOOKING FOR?

ASK US A QUESTION ASK ON FACEBOOK